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Purpose
The purpose of this paper is to demonstrate the value shop configuration in police service for a criminal case.
Design/methodology/approach
An evaluation of a criminal case is presented.
Findings
It took Norwegian police 32 years to capture the Pocket Man who was responsible for more than 100 sexual abuses of boys over that same time period. Primary activities in the value shop applied to the case are: problem definition; investigation steps; investigation approach decision; investigation implementation; and police performance evaluation.
Originality/value
Based on an actual crime case, value configuration analysis demonstrates substantial potential in future policings.
Keywords:
Norway,
Crimes,
Policing,
Police service,
Knowledge management,
Value configuration,
Criminal case
© Emerald Group Publishing Limited
2011
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