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Keywords: Customer orientation
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Journal Articles
Investigating the employee’s customer orientation behaviour: a comparison of the circumstances before and after the pandemic from policy perspective
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International Journal of Law and Management (2023) 65 (3): 224–241.
Published: 17 April 2023
...Apoorva A.; Ranjan Chaudhuri; Aditi Gupta; Zahid Hussain; Sheshadri Chatterjee Purpose The aim of this research is to investigate how jay customer influence service employees’ customer orientation behaviour before and after COVID-19 from a policy perspective. This study will also assess whether...
Journal Articles
The moderation effect of customer orientation variable on the influence of professional competence toward the quality of strategy implementation
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International Journal of Law and Management (2018) 60 (6): 1432–1447.
Published: 12 November 2018
...Wahyono Purpose This paper aims to investigate the moderation effect of customer orientation variable on the influence of professional competence toward the quality of strategy implementation. Design/methodology/approach This research is quantitative explanative associative, which is trying...
