British Quality Circles in Operation — Some Facts and Figures

This paper presents the results of a state of the art postal questionnaire survey from 132 manufacturing companies based in the UK. Also outlined are the trends in the profile of quality circle programmes of some 40 companies over a period of around 12 months. The main trends include circle leadership passing from supervision to a member of the shop floor workforce, an increase in the number of circles selecting quality as a project theme and a decrease in the circle meeting frequency. From the findings it is clear that some middle managers feel threatened by quality circle activities. A list of reasons for this is given along with suggestions to reverse such attitudes. It is also pointed out that a number of companies are still trying to short‐circuit the factors that are important in quality circle programme success.