... in the perceptions of HR practices and job attitudes link. Employee attitudes Human resource management Health services Regulatory focus HR practices Employee behaviour Social exchange Care service “High-involvement/-commitment/-performance human resource management practices/work systems (HR...

... levels of customer quality, organisations must identify, measure, and manage the internal elements that produce it (Hallowell, 1996). In the health service there is a close link between employee outcomes (e.g. job satisfaction) and customer service (e.g. customer satisfaction). Going the extra mile...