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Keywords: ISO 20000
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Journal Articles
Journal:
International Journal of Manpower
International Journal of Manpower (2020) 41 (7): 987–1004.
Published: 25 October 2019
...Nafis Ahmad; Md Golam Rabbany; Syed Mithun Ali Purpose The purpose of this paper is to explore organizational and human factor-related challenges to information technology (IT) service management standard ISO 20000 in an emerging economy context. Then, this research has proposed some implications...
