The mediating impact of demonetisation on customer acceptance for IT-enabled banking services

Kritika Nagdev is currently working as Assistant Professor at Vivekananda Institute of Professional Studies affiliated to Guru Gobind Singh University, Delhi, and Research Scholar of Amity University, Noida. She has got six years of experience in Academia and Industry. She has received her Bachelor in Computer Application from Guru Gobind Singh Indraprastha University, followed by Masters in Commerce in Advanced Marketing from University of Pune. Her credentials also include Post Graduate Diploma in Management with specialisation in International Business from Balaji Institute of International Business, Pune. She is a research and analytics enthusiast and is pursuing her PhD in the area of marketing and consumer behaviour. Her research interest is into digital organisational designs that enhance customer relationship, and her work has been published in journals of repute including emerald publications.

Dr Anupama Rajesh is Professor at Amity Business School, Amity University, India. Her qualifications include PhD in the area of Technology in Education, MPhil (IT), MPhil (Mgmt), MEd., MSc (IT), PGDCA, PGDBA. She has also been trained for Case Writing at INSEAD, Paris. She has a teaching experience of about 20 years including international assignments, which include a teaching stint in London and Singapore and training of Italian and French delegates and students. She has written more than 40 research papers and case studies for prestigious international journals and has 8 books and several book chapters to her credit. She is Reviewer of renowned Sage and Emerald journals. Her research interests are business intelligence, educational technology, marketing analytics, etc., whereas her teaching interests are business intelligence, e-commerce, IT-enabled processes and so on. She is Avid Trainer and has trained Union Bank of India, NHPC, ILFS, TATA Motors, Bhutan Power Company employees as well as Commonwealth Games Volunteers and army personnel. She is Master Trainer from Microsoft, Infosys Partner for Business Intelligence and Academic Partner for SAP ERM Sim. She has recently won the ADMA Research Award and has also been awarded several Outstanding Paper Awards at prestigious conferences at institutes such as IIM Ahmedabad. She also has a MOOC to her credit.

Dr Richa Misra is working as Associate Professor in Jaipuria Institute of Management, Noida. She has done her Doctorate in Management from Amity University. She has more than 16 years of teaching experience in the field of IT and research methodology. Her research papers and cases has been published in reputed refereed journals like International Journal of Management and Education (Elsevier, Science Direct), British Food Journal (Emerald), on the horizon Emerald, International Journal of Logistics and Economics (Inderscience), Journal of Information and Organizational Sciences, ECCH, Abhigyaan (FORE), BHU (IT), IBS Business Review, Smart Journal of Management and International Islamic University Malaysia. She has also presented her cases and research in various international conferences and forums. She has imparted trainings in various organisations including private and public sector in the areas of IT security, qualitative and quantitative research methods, data analysis and decision making and quantitative techniques for HR and marketing perceptive.