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Keywords: Controllability
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Journal Articles
International Journal of Emerging Markets (2023) 18 (10): 3973–3994.
Published: 16 December 2021
...). 20 11 2020 27 02 2021 13 06 2021 19 10 2021 16 11 2021 29 11 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Consumer forgiveness Service failure severity Stability Controllability Empathy Despite...
