... and both leadership outcomes and individual performance. Furthermore, psychological empowerment was identified as a significant mediator in these relationships. Research limitations/implications The study's limitation is that it was only conducted once regarding the organizations in the Republic...

... underscoring the pivotal role of system usage and user satisfaction as predictive indicators of individual performance and that the quality of information and service are influential determinants not only of ERP system utilization but also of user satisfaction. Originality/value Addressing UN SDGs...