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Keywords: Multidimensional and hierarchical service quality model
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Journal Articles
A multidimensional and hierarchical model of banking services and behavioral intentions of customers
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International Journal of Emerging Markets (2023) 18 (4): 845–867.
Published: 20 May 2021
... 05 05 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Multidimensional and hierarchical service quality model Customer satisfaction Perceived value Corporate image Behavioral intentions Banks Service quality is the degree...
