... vis-à-vis their performance appraisals. This paper seeks to examine the possible PA responses (PA fairness and PA satisfaction) of the ratees for the cases where they receive equitable versus equal performance-based rewards and punishments. Design/methodology/approach Two studies were designed...

...Neena Sinha; Nidhi Singh Purpose This study aims to understand the expectations of elderly bank customers with mobile banking services and to measure its impact on their long-term satisfaction and continued intention. The study is based on two theories, expectations-confirmation theory (ECT...

... the complex interplay among image, quality, value, satisfaction and attachment and their subsequent effect on reputation. Design/methodology/approach A quantitative method was used to achieve research objectives. Data collected from students enrolled in major private university in Northern India were...

... that are less committed to internationalization in their future intention to engage in foreign direct investment (FDI). The authors analyzed data from 42 large Brazilian multinational enterprises (MNEs) and found that results support previous research on the degree of satisfaction with prior...