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Keywords: Service robot
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Journal Articles
International Journal of Emerging Markets (2024) 19 (11): 4306–4326.
Published: 01 March 2023
... of anthropomorphism in robots, advocate for functional confidence in robots and target consumers across genders. Our study contributes in several ways. First, it supplements the service failure literature by focusing on consumers' reactions to humanoid vs. nonhumanoid service robots over time. As previous...
