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Keywords: Tourism and hospitality
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Journal Articles
COVID-19 and service innovation strategies of tourism and hospitality SMEs in an emerging country
Available to Purchase
International Journal of Emerging Markets (2024) 19 (7): 1839–1859.
Published: 07 October 2022
...Constanza Bianchi Purpose This study aims to examine the impact of COVID-19 on tourism and hospitality small and medium-sized enterprises (SMEs) in an emerging country located in Latin America and identifies service innovation strategies adopted by these firms to survive a prolonged crisis...
Journal Articles
Analysing the impact of artificial intelligence on the competitiveness of tourism firms: a modified total interpretive structural modeling (m-TISM) approach
Available to Purchase
International Journal of Emerging Markets (2022) 17 (4): 1067–1084.
Published: 30 December 2021
... forced policymakers to focus on the various aspects that might help the tourism and hospitality industry and make use of AI in helping avoid being the most hit (Ketels, 2020). It becomes pertinent to adopt various regulations to ensure privacy, security, prevention of misuse of information and data...
