... quality, service quality and ethical attributes. Participants indicated that when these needs are met, they are more likely to revisit the hospital and recommend it to others. Originality/value This study contributes to understanding the expectations of Muslim patients regarding hospital services...

...Kali Charan Sabat; Som Sekhar Bhattacharyya Purpose The purpose of this study was to empirically investigate the role of e-service quality factors in predicting e-satisfaction. The study context was spirituality and well-being over-the-top services. The e-service quality factors consisted...