Benchmarking of logistical operations based on a causal model

Best practices describe the state of the art of how to perform a business process. They are the means by which leading organisations have achieved top performance. The link between best practices and performances has been established by Voss (1995) and Adams (1997). Therefore, best practices are suggested actions for other organisations striving for excellence.

Benchmarking focuses on what best practices are available and ensures an understanding of how they are performed. Overall effectiveness of the business will only be achieved by changing the current practices of performing business processes and adapting them to best practices (Camp, 1989). In general,...