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Students studying operations management often lack a framework for relating their experiences to the subject at hand. Describes the university decision making process in the context of the closed‐loop MRP model. The university is familiar to students, so it gives them a point of reference in their studies. Using the university as a frame of reference also shows how manufacturing concepts may be applied to service organizations. For each step in the process, describes the decisions at hand, who must make them, and the timeframe in which they must be made.

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