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The application of just‐in‐time manufacturing techniques in batch chemical processing environments, under conditions of variable demand,imposes significant capacity management problems. Making decisions which involve levels of customer service and resource untilization can be aided by the application of the calculation methodology outlined, which uses standard spreadsheet techniques and forecast queue analysis. Presents a case example to clarify the links between service levels and resource utilization which can aid management decisions regarding timing, levels of stocks and sizing of facilities.

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