Behavioural consequences of performance measures in cellular manufacturing

Presents some of the preliminary findings from research which has sought to identify performance drivers in manufacturing cells. A medium‐sized UK automotive component supplier which operates on a JIT basis was used for the research which has also examined the perceived and actual inter‐relationships between cell drivers and the effect of these on goal congruence. The results illustrate a fundamental difference in perception between production manager and the shop floor together with a shared misconception regarding perceived driver interactions. The result is a disjointed performance measurement system which fails to drive the continuous improvement required in the manufacturing cells.