A framework for managing maintenance using performance measurement systems

Over the past decade, plant maintenance has evolved to be one of the most important areas in the business environment. Dramatic changes in the way manufacturing companies operate, caused by increased global competition, have affected maintenance, and made its role in business success ever more crucial. Today it has been acknowledged by many authors and practitioners that maintenance is a major contributor to the performance and profitability of manufacturing systems (Maggard and Rhyne, 1992; Pehanich, 1995; Coetzee, 1998). Furthermore, Maggard and Rhyne (1992) relate the increasing importance of maintenance to the performance criteria of world-class manufacturing systems. Hartmann (1992) talks...