Performance measures and metrics in a supply chain environment

In today’s markets, technological and competitive forces are changing at an ever-increasing rate. To respond to these forces, radical changes in organizations have become necessary. The viability of a firm now depends largely on how well it is capable of responding to customer requirements while becoming lean. It is becoming increasingly more difficult and less economical for companies to produce their needs on their own. Instead, outsourcing is becoming one of their main strategies. Also, the ever-increasing trend in globalization and customer orientation requires a logistics-sensitive organization. Supply chain management (SCM) is an approach that has evolved out of the...