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The demand variability in case of assembly line operations can be absorbed either by multi‐skilling of operators on the line, empowering them to handle a wider mix of work‐elements or by holding finished goods inventory. This paper examines trade‐offs between these two groups of policies by developing a simulation‐based model. Four policies are evaluated and their cost implications examined to enable decision makers to choose the best policy depending upon the situation specific parameters. A case study to illustrate the proposed model is presented and results are found to be insightful. A methodology to identify training needs in case of multi‐skilling is also developed.

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