An evaluative framework for TQM dynamics in organisations

Aims is to analyse the dynamics of total quality management (TQM) within organisations by using Leonard's Grounded Theory evaluative framework for TQM. There are a number of quality models which are used to analyse the effects of TQM on organisations, however all of these models are used mainly in an auditing role. There is a paucity of models, which seek to evaluate the dynamic effects of TQM in organisations. Develops an evaluative framework for the dynamics of TQM in organisations is developed. This was established from Grounded Theory and is used to analysis TQM dynamics within a multiple case analysis consisting of 57 cases. Data were obtained from multiple semi‐structured interviews, organisation and archive materials. The results show the complex non‐sequential and dynamic effects of TQM present in the cases. Also finds that TQM can have a dynamic role in strategy formulation, in addition to the more tactical role of strategy application and deployment.