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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/01443579510083622. When citing the article, please cite: Andy Neely, Mike Gregory, Ken Platts, (1995), “Performance measurement system design: A literature review and research agenda”, International Journal of Operations & Production Management, Vol. 15 Iss: 4, pp. 80 - 116.
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© Emerald Group Publishing Limited
2005
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