Measuring the Effectiveness of Quality Control Circles: A Goal Programming Approach

Certain Japanese techniques have been introduced to American management; one of these is quality control circles (QCCs). The intent of this article is to address the managerial aspects of QCCs rather than to explore their internal operation. A goal programming (GP) model is proposed and run with a microcomputer‐based program. The purpose of this model is to evaluate the multiple goals of QCCs and the allocation of available resources for QCC members' activities. This model will assist management in measuring the effectiveness of QCCs in the organisation.