2010 Awards for Excellence
Article Type: 2010 Awards for Excellence From: International Journal of Operations & Production Management, Volume 30, Issue 12
Outstanding paper Award for International Journal of Operations & Production Management
ERP implementation at SMEs: analysis of five Canadian cases
Brent Snider, Giovani J.C. da Silveira and ,Jaydeep BalakrishnanHaskayne School of Business, University of Calgary, Calgary, Canada
Purpose – The purpose of this paper is to explore the critical success factors (CSFs) of enterprise resource planning (ERP) system implementation in small and medium-sized enterprises (SMEs).Design/methodology/approach – Five case studies of Canadian SMEs were conducted. They included interviewing individuals from five roles at each organization and gathering project documents. Following an evaluation of each project’s success (within-case analysis), cross-case analysis was conducted to elicit influential and distinctive factors.Findings –Factors were identified that appeared to explain variation between successful and unsuccessful implementations at SMEs, besides factors that appeared to be innovative or counter-intuitive in light of the established literature.Research limitations/implications – The study reinforces the need for more research that is focused on SMEs. All cases were of Canadian SMEs with either a manufacturing or distribution focus, potentially limiting the generalizability of findings to other industries or countries.Practical implications – By identifying relevant CSFs for SMEs, managers can better prioritize implementation efforts and resources to maximize success of ERP implementations.Originality/value – The paper appears to be one of the first studies to focus on the CSFs of ERP implementation at SMEs.
Keywords: Canada, Critical success factors, Manufacturing resource planning, Small- to medium-sized enterprises
www.emeraldinsight.com/10.1108/01443570910925343
This article originally appeared in Volume 29 Number 1, 2009, pp. 4-29, of International Journal of Operations & Production ManagementEditors: Prof. Margaret Taylor and Prof. Andrew Taylor
Highly Commended Papers
International Journal of Operations & Production Management:
“The effects of service failures and recovery on customer loyalty in e-services: an empirical investigation”, Rui Sousa and Christopher A. Voss, Vol. 29 No. 8, 2009
“Lean manufacturing, non-financial performance measures, and financial performance”, Rosemary R. Fullerton and William F. Wempe, Vol. 29 No. 3, 2009
“Aligning competitive priorities in the supply chain: the role of interactions with suppliers”, Stephan Vachon, Alain Halley and Martin Beaulie, Vol. 29 No. 4, 2009
Outstanding reviewer
Dr Mohan V. Tatikonda, Kelly School of Business, USA
