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Keywords: Customer satisfaction
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Journal Articles
International Journal of Operations & Production Management (2002) 22 (6): 693–720.
Published: 01 June 2002
... efficiency Service quality Customer satisfaction Service operations Competitive strategy The subject of our study is a service company (the Company, henceforth) that provides public transportation in Hong Kong, one of the world’s most densely populated cities. At the time of the study...
