...Philip Davies; Glenn Parry; Laura Anne Phillips; Irene C.L. Ng The research question is addressed using an in-depth single case study of a manufacturer providing product upgrade services, defined as an advanced service that modifies product functionality to “match customized customer...

...Andreas Schroeder; Parikshit Naik; Ali Ziaee Bigdeli; Tim Baines Purpose The purpose of this study is to investigate how the internet of things (IoT) contributes to manufacturers' advanced services development and delivery. To better understand the creation of these IoT contributions, the study...

...-scale empirical evidence on the influence of the market environment on the offering of ADS, as well as on how relationships between the product and service activity in the manufacturing organization may affect differentiation advantage. Advanced Services (ADS) may have the greatest potential...

... et al., 2014). These broadly categorize into base (e.g. goods and spare parts), intermediate (e.g. helpdesks, training, maintenance, repairs and overhauls) and advanced services (e.g. customer support agreements and outcome contracts) (Baines and Lightfoot, 2013). Examples of companies...