..., brought about by increased complexity and technological innovation (Smith and Lewis, 2011). A paradox perspective is important for organisations developing more complex business models like advanced service (Kohtam ä ki et al., 2020). The article is structured as follows. First, we...

...Andreas Schroeder; Parikshit Naik; Ali Ziaee Bigdeli; Tim Baines Purpose The purpose of this study is to investigate how the internet of things (IoT) contributes to manufacturers' advanced services development and delivery. To better understand the creation of these IoT contributions, the study...

... 11 2019 02 03 2020 20 03 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Servitization Advanced services Competitive advantage Manufacturing strategy Over the last decades, manufacturing companies have faced complex...

...), and service sciences are all contributing, establishing the field. Organizational change Servitization Advanced services Systemic literature review These distinctions, combined with the three sets of factors outlined above, enable a theoretical framework that represents disparate aspects...