... in revenues. Austria Hospitals Customer service management Operations management Operational performance Service specialization In the last few decades, hospitals across the world have faced increased economic pressure. An important part of this pressure stems from the introduction...

... framework and results (in Asia or America). Gerald Reiner can be contacted at: gerald.reiner@unine.ch © Emerald Group Publishing Limited 2008 Globalization Emerging markets Developing countries Supply chain management Austria Hungary In recent years, an increasing number...