..., and control risks (Van Hoek, 2020). But supply chain disruptions during the COVID-19 pandemic have demonstrated that risk management approaches that aim to isolate and manage only one aspect of the complex supply chain system fall short, as they fail to address non-linear behaviour caused by feedback loops...

... relationships (Brown et al., 2000). Relational exchange norms are shared expectations about behaviour conducive to cooperative trading relations (Heide and John, 1992), and include joint planning and problem solving (Claro et al., 2003), harmonious conflict resolution (Gundlach et al...