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Keywords: Behaviour
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Journal Articles
Journal Articles
International Journal of Operations & Production Management (2010) 30 (5): 453–487.
Published: 27 April 2010
... relationships (Brown et al., 2000). Relational exchange norms are shared expectations about behaviour conducive to cooperative trading relations (Heide and John, 1992), and include joint planning and problem solving (Claro et al., 2003), harmonious conflict resolution (Gundlach et al...

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