...Hendry Raharjo; Henrik Eriksson Purpose The purpose of this paper is to explore the differences between public and private organizations in the paths of business excellence models and to identify the key drivers for creating business results and customer satisfaction. Design/methodology...

...Ana B. Escrig; Lilian M. de Menezes Purpose By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of the European Foundation for Quality Management (EFQM) model by organizations...

...Linda C. Angell; Lawrence M. Corbett Purpose The purpose of this paper is to study the progression of business excellence (BX) in 13 repeat applicants for the New Zealand Business Excellence award over the period 1993‐2007. Design/methodology/approach A multiple case approach analyses...

... practices. Max Saunders can be contacted at: maxsaunders@clear.net.nz © Emerald Group Publishing Limited 2008 Operations management Corporate strategy Quality management Performance management Business excellence All organisations face a common challenge when implementing a new...

... scorecard Public sector organizations Local government New Zealand Case studies Business excellence Within the performance measurement literature there appears to have been a subtle shift in focus from developing models and frameworks capable of providing a balanced set of performance measures...