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Keywords: Centralized referral system
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Journal Articles
International Journal of Operations & Production Management (2016) 36 (4): 384–407.
Published: 04 April 2016
... ones. From a queueing theory perspective, centralized referral systems can decrease waiting time by reducing the variation in the referral process. However, from a social psychological perspective, a close relationship between referring physician and specialist, which is characteristic of decentralized...
