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Keywords: Citizens' Charter
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Journal Articles
Performance Measurement in Local Government – Concept and Practice
Available to Purchase
International Journal of Operations & Production Management (1994) 14 (5): 35–51.
Published: 01 May 1994
... performance,particularly effectiveness and the different strategies adopted by different organizations. Audit Commission Citizens' Charter Local government London Borough of Bexley National Consumer Council Performance measurement Productivity Service industries Stevenage York City Council...
