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Journal Articles
An international study of quality improvement approach and firm performance
Available to PurchaseEverett E. Adam, Lawrence M. Corbett, Benito E. Flores, Norma J. Harrison, T.S. Lee, Boo‐Ho Rho, Jaime Ribera, Danny Samson, Roy Westbrook
International Journal of Operations & Production Management (1997) 17 (9): 842–873.
Published: 01 September 1997
... to quality improvement (factor) was correlated to each quality measure, as well as to several financial measures. The results suggest that a company’s approach to quality correlates to actual quality and to a lesser extent to financial performance. The major factors found to influence actual quality were...
