... is an emerging configurational analysis method, was adopted to examine the complex combination of five influencing factors. The data were collected using a two-stage survey. First, the authors selected seven typical firms with an awareness of SCL. Second, questionnaires were sent to the partners of the seven...

... represent the remaining tension in the “still-puzzling” relationship between servitization and firm performance, their possible root causes and directions to seek solutions (Zhou et al., 2020 , p. 23). In the second part, configurational analysis is used to re-analyze the sampled literature...