... are attainable through multiple means. © Emerald Group Publishing Limited 2012 United States of America Senior managers Service operations Service failures Contingency planning Service recovery Contingency theory Empirical research Satisfaction has been shown to be a key variable...

... Contingency planning Plant efficiency Innovation Operations strategy (OS) is an important area of research and practice. Early work in OS focused on business‐OS linkage (Skinner, 1969). Later on, the OS literature began to emphasize developing operations capabilities to drive competitive advantage...

... Supply chain management Forecasting Contingency planning Collaborative planning, forecasting and replenishment (CPFR) programs concern: … collaboration where two or more parties in the supply chain jointly plan a number of promotional activities and work out synchronised forecasts...

... product development Contingency planning Partnerships Italy Buyer‐supplier relationships have grown in importance, as firms tend to concentrate investments and resources on their “core capabilities” and to outsource an increasing number of product components and subsystems. As a consequence...

... context and the planning and infrastructure variables, and then relate these to the adoption process and the overall performance of AMT. © MCB UP Limited 1999 Advanced manufacturing technologies Contingency planning Technology Organizational structure The objective of the study...

... or breakthrough type. Contingency planning Cross‐functional integration Process layout Supply‐chain management Value analysis Waste disposal Work carried out in the first Supply Chain Development Programme (SCDP I), together with early work in the second programme (SCDP II), has shown...

... that the strategy chosen must be sufficiently flexible to allow for competitive shifts and yet at the same time be consistent so that it lends itself to effective implementation. Contingency planning Strategy Vendor service levels © MCB UP Limited 1996 Task structure...

.... © MCB UP Limited 1995 Contingency planning Co‐ordination Just‐in‐time Logistics Manufacturing Operations management Organizational structure Process manufacturing Just‐in‐time (JIT) manufacturing has become synonymous with excellence in many discussions of manufacturing...