... Performance management Critical success factors Cost benefit analysis Benchmarking In the case of managing outsourced arrangements, effective performance management is important for a number of reasons. A major source of difficulty for organisations when measuring outsourcing performance...

... (2004) include it on the list of the most important reasons for pursuing registration. © Emerald Group Publishing Limited 2005 Quality management Standards ISO 9000 series Costs Cost benefit analysis The impact of the ISO 9000 standards for quality assurance has been enormous...