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Keywords: Crash repair
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Journal Articles
International Journal of Operations & Production Management (2013) 33 (6): 745–764.
Published: 17 May 2013
...James Aitken; Alan Harrison Purpose The purpose of this paper is to examine the changes in governance structures that evolved as reverse logistics systems were developed. The UK car crash repair sector was used as a case study. Design/methodology/approach The value‐chain governance framework...
