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Keywords: Customer relations
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Journal Articles
International Journal of Operations & Production Management (2008) 28 (9): 804–830.
Published: 15 August 2008
... Customer relations Customer satisfaction Customer services quality Airlines Interpersonal skills United States of America The number of passenger boardings on flights of US airlines has risen from about 452 million in 1991 to more than 738 million in 2005 (Bureau of Transportation Statistics...
Journal Articles
International Journal of Operations & Production Management (2007) 27 (1): 108–131.
Published: 09 January 2007
... be contacted at: lzomerdijk@london.edu © Emerald Group Publishing Limited 2007 Service operations Process planning Customer relations Service delivery systems Case studies Compared to delivering goods, one of the most distinguishing features of delivering services is the amount...
