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Keywords: Customer service performance
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Journal Articles
International Journal of Operations & Production Management (2018) 38 (1): 211–229.
Published: 02 January 2018
... performance (i.e. customer service performance and innovation performance). Design/methodology/approach A cross-sectional approach was adopted with primary data collected through a survey in China. Data were analyzed using structural equation modeling with partial least-squares estimations. Findings...
