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Keywords: Customer surveys
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Journal Articles
Improving Service: Managing Response Time in Hospitality Operations
Available to Purchase
International Journal of Operations & Production Management (1994) 14 (5): 52–58.
Published: 01 May 1994
.... Explains specific examples of developments in service systems design and delivery in both hotels and restaurants. © MCB UP Limited 1994 Customer satisfaction Customer surveys Forte PLC Hospitality industry Hotel and catering Service industries Hotel and restaurants are largely so...
