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Keywords: Delivery services
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Journal Articles
International Journal of Operations & Production Management (2010) 30 (5): 508–525.
Published: 27 April 2010
... is moderated by service convenience. Originality/value This paper demonstrates the effect of asymmetric response of service quality on customer loyalty. © Emerald Group Publishing Limited 2010 Loss Customer services quality Distribution management Delivery services Customer loyalty...
Journal Articles
International Journal of Operations & Production Management (2007) 27 (2): 140–158.
Published: 06 February 2007
...., 2004 ; Wu et al., 2004) suggest that direct performance relationships cannot be taken for granted in the context of bilateral coordination. Supply chain management Delivery services Operations management Regression analysis The past decade has been characterized by a move...
Journal Articles
International Journal of Operations & Production Management (2002) 22 (8): 902–928.
Published: 01 August 2002
... outcome and results. © MCB UP Limited 2002 Organizations Quality Operations strategy Quality management Delivery services In a quest to standardize quality certification requirements, the automotive original equipment manufacturers (OEMs) mandated or required their suppliers...
Journal Articles
International Journal of Operations & Production Management (1992) 12 (2): 58–72.
Published: 01 February 1992
... marketing and business strategy. The bases of competition variously identified are price competitiveness, quality, delivery, service, flexibility, and product design/technology. Of these strategic elements, the first four are readily quantifiable. Measures of flexibility and technology have not yet been...
