Keywords: Digital service strategy
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Journal Articles
International Journal of Operations & Production Management (2025) 45 (13): 117–139.
Published: 10 June 2025
... respondents (270 in service operations and 264 in service sales) from a market-leading manufacturing corporation implementing a digital service strategy were analyzed with a fuzzy-set qualitative comparative analysis (fsQCA). Findings The analysis uncovers alternative configurations of routine elements...
Includes: Supplementary data

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