... buyer's perceived value (PV), overall satisfaction (SAT), and e-loyalty (ELOY) in the context of business-to-government (B2G) e-commerce. Design/methodology/approach The research used an exploratory sequential mixed-method design. A qualitative exploratory study of EMSQ was conducted using...

... to critically analyze LMSNs and their behaviors in omnichannel retailing. Additionally, the paper offers several important avenues for future research. E-commerce Case study Structure Network configuration Last-mile Omnichannel retailing The existing literature in the operations management (OM...

... quality”, “e-service quality” (including “web site quality” and “transaction quality”), and “product quality” positively influence customer e-satisfaction within an online operation. These constructs, in turn, influence customer e-loyalty in the e-commerce domain. The findings contribute valuable...

...Giovani J.C. da Silveira This paper identifies areas of distinctive competence in the operations function of e‐commerce companies. Exploratory case studies were conducted in five e‐commerce companies in Argentina. The distinctive competencies that emerged were divided into three sets referring...

... the issues related to the application of IT for gaining competitive advantage. E‐commerce Knowledge management CAD/CAM Enterprise resource planning Munro and Wheeler (1980) presented a general approach for identifying CSF within the context of corporate planning. They analysed the process...