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Keywords: E-service operations
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Journal Articles
International Journal of Operations & Production Management (2014) 34 (12): 1506–1536.
Published: 28 October 2014
... theoretical and managerial implications that can improve e-service operations. Originality/value – The paper fills a relevant gap in the e-commerce and services operations literature by empirically developing and validating a new and robust quality measurement scale based on the EKB consumer decision...
