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Keywords: EFQM excellence model
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Journal Articles
International Journal of Operations & Production Management (2022) 42 (13): 155–184.
Published: 11 July 2022
...Lilian M. de Menezes; Ana B. Escrig-Tena; Juan C. Bou-Llusar Purpose As a Quality Management (QM) framework, the European Foundation for Quality Management (EFQM) Excellence Model has stakeholder management at its core. In EFQM (2012), based on which assessments were made until 2021, “creating...
Journal Articles
International Journal of Operations & Production Management (2016) 36 (8): 901–922.
Published: 01 August 2016
.... Originality/value – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality...
Journal Articles
International Journal of Operations & Production Management (2013) 34 (1): 115–143.
Published: 20 December 2013
... Social factors Soft factors Total quality management EFQM excellence model Technical factors Hard factors The disparity in the research design, as different objective and/or subjective measurements of the critical factors and the results tend to be used (Powell, 1995 ; Sila, 2007...
