...Barbara Caemmerer; Alan Wilson Purpose The purpose of this paper is to explore the antecedents and consequences of the implementation of different customer feedback mechanisms with regard to their contribution to organisational learning that leads to service improvement. Design/methodology...

... aims at contributing to the understanding of how the effectiveness of performance feedback information can be improved by defining a set of distinct performance feedback dimensions based on a PMS literature review, and by validating it empirically on an international sample of 164 manufacturing...

...J.S. Busby Investigates the feedback to product designers of engineering and production costs in five industrial equipment firms. Reports that, despite the ubiquity of cost as an important design criterion, and the role that feedback should play in both individual and organizational learning...

... with other internal organizations and the access to information about external events impact on an individual′s decisions but have relatively little effect on his/her comfort level. © MCB UP Limited 1994 Decision making Feedback Information Interaction Performance management Performance...