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Keywords: Gatekeeping
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Journal Articles
International Journal of Operations & Production Management (2016) 36 (4): 384–407.
Published: 04 April 2016
... management Centralized referral system Gatekeeping Queueing Referral rate Human interaction is a dominant feature of service systems. Understanding the behavioral foundations of such interactions should therefore play a significant role in the design of service systems (Boudreau et al...
