...Aaron W. Bonnett; Gregory R. Heim; Pelin Keşrit; Seung Jun Lee Purpose This study explores how hospital diversity management programs (DMPs) associate with hospital operations performance outcomes. We consider the interplay between staff diversity programs, community demographics and hospital...

...Jagjit Singh Srai; Matthias Holweg; Justin Drupsteen; Taco van der Vaart; Dirk Pieter van Donk Purpose The aim of this paper is to investigate which integrative planning and control practices are used in hospitals and what their effects are on patient flow. Design/methodology/approach...

...Vedran Capkun; Martin Messner; Clemens Rissbacher Purpose The purpose of this paper is to examine the link between service specialization and operational performance in hospitals. Existing literature has mostly been concerned with the performance effects of operational focus, which can be seen...

..., supplier cooperation, SC efficiency, and quality management (QM) practices on organisational performance. The proposed research model and hypotheses were tested using structural equation modeling based on data collected from 243 hospitals. Findings The results of the study support that organisational...

...Patrik Jonsson; Mats Johansson; Alessandro Ancarani; Carmela Di Mauro; Maria D. Giammanco Purpose The purpose of this paper, in the context of hospital wards, is to test a model in which the ward manager's orientation towards a given organizational climate contributes to determine the climate...

... An improvement and research project are combined resulting in 16 case studies in different departments from one university hospital. The paper relies mainly on patient data from hospitals' registration systems and on 140 dialogues between two physicians reflecting on their coordination practices. Findings...

...David Bamford; Michael Griffin Purpose This paper aims to report on research into human resource management within an operations management environment; specifically, operational team‐work amongst health care workers in a hospital. Design/methodology/approach Eight operational teams within...

...Christopher McDermott; Gregory N. Stock Purpose As hospital costs continue to rise, increasing attention is being paid to the way these organizations are and should be managed. This attention typically comes in the form of focus on costs of services, quality (often measured through mortality rates...

...Kathleen L. McFadden; Gregory N. Stock; Charles R. Gowen, III Purpose The purpose of this study is to explore the use of patient safety initiatives (PSIs) at the US hospitals. These PSIs include such approaches as open discussion of errors, education and training, and system redesign...

...Ramakrishnan Ramanathan Purpose The importance of health care is growing world‐wide, and the health sector is receiving a good proportion of public funds. As health‐care costs are increasing, efforts have been made to assess the operational efficiency of hospitals in many countries. Design...

... of resources required for an admission may involve beds, operating theatre capacity, nursing capacity and intensive care beds. The mix of patients is, therefore, an important decision variable for the hospital to manage the workload of the inflow of patients. In this paper we will consider the following...

... operational processes and management reporting is now seen as essential. This paper outlines the findings from empirical research in a North East hospital Trust. The authors collaborated on a requirements analysis project to investigate and model business processes and information flows using an automated...

...Joseph Sarkis; Srinivas Talluri In a recent paper on measuring efficiency of hospitals by Al‐Shammari a set of 15 hospitals were compared across three years with respect to multiple inputs and outputs. Data envelopment analysis (DEA) was utilized in the evaluation process. The results of this study...

...Alan Fowler; David Campbell The article features a study based on postal questionnaires and structured interviews, targeting senior members of the hospital pharmacy profession. The aim was to examine the potential of practice and performance benchmarking as a means of improving competence...

...Paul Gemmel; Roland Van Dierdonck Admission scheduling is identified as an important strategy to match supply and demand in acute care hospitals. During the last decades, many different theoretical models of admission scheduling have been developed, but only a few of them have reached the stage...

...Minwir Al‐Shammari This paper seeks to measure and evaluate the productive efficiency of health‐care organizations (hospitals) using a multicriteria Data Envelopment Analysis (DEA) methodology. DEA is a special linear programming model for deriving the comparative efficiency of multiple‐input...

... orientation advocated by re‐engineering can facilitate a creative visualization of organizational process and a participative approach to redesign. The paper is based on the experience of an acute teaching hospital seeking to reduce patient delays affecting the work of the operating theatres department...

...Kathleen L. McFadden In preparation for health care reform, many hospitals are contemplating redesigning their physical facilities and altering patient care policies. Uses a large Texas hospital as the subject of this study which was considering implementing policy changes in obstetric patient care...

... not be confused. Solutions also require implementations, which may be impractical or difficult. The full utilisation of facilities is recommended in an attempt to reduce unit costs and increase output. © MCB UP Limited 1990 Health care Hospitals Resource management Optimization IJOPM 10,3 28...