...Christopher Durugbo; John Ahmet Erkoyuncu Purpose – The purpose of this paper is to explore the evolution of industrial service uncertainties and the approaches for mitigating these uncertainties. The paper also sheds light on how the interplay of potential uncertainties due to service operation...

... the logic behind this extended definition in relation to the literature. Industrial services Maintenance programmes Manufacturing industries After sales service Physical goods no longer provide sufficient competitive advantage for manufacturing firms as new value sources are found...