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Keywords: Information and digital technology (IDT)
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Journal Articles
International Journal of Operations & Production Management (2021) 41 (11): 1660–1710.
Published: 27 September 2021
...Soroosh Saghiri; Vahid Mirzabeiki Purpose This paper aims to explore how omni-channel data flows should be integrated by specifying what data, omni-channel agents and information and digital technologies (IDTs) should be considered and connected. Design/methodology/approach A multiple case...
