...Vincent Peters; Mervi Vähätalo; Bert Meijboom; Alice Barendregt; Levinus Bok; Esther de Vries Purpose This study examines how modular interfaces manifest in multi-provider contexts and how they can improve coordination and customization of services. The aim of the study is to describe interfaces...

... survey methodology to examine the link between customer satisfaction and the interface variables (connectedness, conflict, coordination) from both a sales and a production perspective. Customer satisfaction responses are aggregated for each sales‐production combination and analyzed to determine...

... not have the necessary sophistication to apply these technologies effectively on their own. Combining these technologies to provide intelligent interfaces may be beneficial to the non‐expert user. Discusses a conceptual knowledge‐based simulation system and illustrates its applicability using...